Hotel Revenue Glossary · Metrics

Complimentary Percentage

The share of total occupied rooms that are provided at no charge. Calculated by dividing complimentary room nights by total occupied room nights. A hotel with 180 occupied rooms and 8 comps has a complimentary percentage of 4.4%.

Why it matters: Monitoring complimentary percentage ensures free rooms are not eroding revenue performance. Properties with high comp percentages may see artificially depressed ADR. Benchmarking this figure against brand standards keeps comp issuance in check.

All glossary terms Complimentary Room Paid Occupancy ADR (Average Daily Rate)